M1 again -its getting boring

If you see a specks of blood at Bt Batok M1, that's mine. I vomited blood there, and you thought my ordeal with M1 was over.

So, today's the day my dad goes down to M1 to transfer his line. It is the last time his pesky daughter has to bother him over trivial little things like mobile line.

I went to M1 on the first floor, there was this botak guy bouncing around with a brochure in his hands. For the whole 30 minutes I was there, I couldn't figure out what his job function was. I presumed he was positioned there to assist customers in a bid to shorten waiting time, but all he did was to bounce from place to place like a half deflated balloon.

My Q number was 3117, it was 3111 when I received my number. Good, only 6 more to go, less time before hungry dad gets cranky because he has to wait. Well, turns out it took 30 minutes to get from 1 to 7.

Just as it was my turn to be serviced, the lady gave me a blank look, after explaining to her my case and asking her to pull up my records, she asked me, "so which handset are you upgrading to?"

Fwah. Turns out M1 not only hires inefficient staff, they hire deafs as well. I immediately switched to my throw-tantrum mode and blasted at her. Still, Patricia stared at me blankly.

Slowly, she seemed to understand and told me I had to go to level 2 customer service instead. So so so dumb. Of course I made a bigger fuss. I told Patricia that I wanted to be serviced immediately when i was at level 2. I didn't want to have to Q again. Patricia said no no no no , gave me crap reasons. I persisted and she disappeared into the room behind. She resurfaced later and told me I can go upstairs.

Seriously, the people at the booths for upgrading are terrible. They are like the one class higher version of the ah-bengs and lians touting used phones in neighborhood centers. Even with their orange uniforms on, they still look the same.

I went upstairs. The people upstairs were much nicer. Rosalind was nice although she too had to disappear into that little room. She told me at first that I would not be able to retain my Oki-Flex plan, that was not what Iris promised me. Rosalind disappeared once again. Later, she told me I could keep my plan but nicely asked me if I wanted to change my plan. I learnt from her that I would not have to pay 3months of caller ID if I switched to V100, so I switched.

I am now on free incoming, 100minutes free outgoing which in actual facts only translates to 50 mins free outgoing during peak hours and no sms. Its only $18.90. I figured that since no one calls me, and I call no one. This would be the best plan.

My mum gave me a sorrowful look and teased me endlessly when I told her no one calls me. Ok, so now that I am not entitled to free sms, unless you are a Singtel and Starhub user, you can almost forget about me replying your sms. Call me instead. I still do not understand why there is not free sms website for M1. Yet another silly M1 thingy.

Gosh, I hate that so many of my blog entries are about this M1 saga. Its terribly boring. I hope this is the end of it. Lets hope M1 keeps to its word when I get the bill later in the month.